Effective date: 19 July 2026
This policy applies to books purchased directly from the Skystorm Boerboels website.
Australian Consumer Law
Our books come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies available under applicable consumer law.
If a book has a major problem, including being materially different from its description, the customer may be entitled to choose a replacement or refund. The remedy available for a minor problem will depend on the circumstances.
Print-on-demand books
Our books are printed individually after an order is placed and are fulfilled by Lulu Direct. Because each copy is printed on demand, we do not ordinarily accept returns or provide refunds for:
- change of mind;
- ordering the wrong book, edition or quantity;
- finding the book elsewhere at a different price;
- minor colour differences between printed material and images displayed on a screen; or
- delivery delays outside our reasonable control.
This does not affect the customer’s rights where a book is faulty, damaged, incorrectly supplied or does not comply with an applicable consumer guarantee.
Damaged, defective or incorrect books
If a book arrives damaged, contains a printing or binding defect, or is not the item ordered, please contact us as soon as reasonably possible at [your email address].
Please provide:
- your name and order number;
- a description of the problem;
- clear photographs of the book, damage or printing defect;
- photographs of the packaging and shipping label; and
- confirmation of the delivery address.
We may request additional information reasonably required to assess the problem. Depending on the circumstances and applicable consumer law, we will arrange an appropriate remedy, which may include a replacement or refund.
Please retain the book and its packaging until we confirm whether they need to be returned or otherwise inspected.
Cancellations
Orders are normally sent automatically to Lulu Direct for production shortly after payment. Please contact us immediately if you need to cancel an order.
We may cancel and refund an order if production has not commenced. Once printing or fulfilment has begun, an order generally cannot be cancelled unless required by law.
Personally signed editions
Personally signed or inscribed editions are prepared specifically for the purchaser. We do not accept change-of-mind returns for signed, inscribed or personalised books.
If a signed edition is damaged, defective, incorrectly supplied or does not comply with an applicable consumer guarantee, please contact us using the process above.
Delivery problems
Customers are responsible for entering a complete and accurate delivery address. Additional printing or delivery costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.
If tracking shows that an order has been delivered but it cannot be located, please first check with household members, neighbours and the relevant carrier. You may then contact us so we can investigate.
If an order is lost in transit or cannot be supplied within a reasonable time, we will provide an appropriate solution having regard to the circumstances and applicable law.
Return shipping costs
Please do not return a book without contacting us and receiving instructions.
Where a return is required because a book is faulty, damaged, incorrectly supplied or does not comply with a consumer guarantee, we will cover reasonable return-delivery costs where required by law.
Unauthorised returns may not be accepted.
Refund processing
Approved refunds will ordinarily be issued to the original payment method. Please allow time for your bank, card provider or payment processor to complete the transaction after the refund has been processed.
Original delivery charges will be refunded where required by applicable consumer law.
Contact us
For questions, cancellations or problems with an order, contact:
Skystorm Boerboels
Email: angela@skystormboerboels.com
Website: https://skystormboerboels.com
The Australian Competition and Consumer Commission confirms that businesses cannot exclude refund or replacement rights for faulty products, but are not generally required to provide a remedy simply because a customer changes their mind. ACCC guidance. Lulu Direct itself does not accept print-on-demand returns, so customer remedies must be handled through your store. Lulu Direct returns policy
Here is a ready-to-paste policy tailored to books sold through WooCommerce and printed by Lulu Direct.
Refund and Returns Policy
Last updated: 19 July 2026
This policy applies to books purchased directly from the Skystorm Boerboels website.
Print-on-demand books
Our books are printed individually after an order is placed and fulfilled by Lulu Direct. We do not ordinarily accept returns or provide refunds for change of mind, ordering the wrong edition or quantity, or entering an incorrect delivery address.
This does not limit any rights customers may have under the Australian Consumer Law or other applicable consumer protection laws.
Damaged, defective or incorrect books
If your book arrives damaged, has a printing or binding defect, or is different from what you ordered, please contact us as soon as possible.
Please provide:
- Your name and order number
- A description of the problem
- Clear photographs of the book
- Photographs of the packaging and delivery label
After assessing the issue, we will provide an appropriate remedy, which may include a replacement or refund. Please retain the book and packaging until we advise whether they need to be returned.
Order cancellations
Orders are normally submitted automatically to Lulu Direct for printing shortly after payment.
If you need to cancel an order, contact us immediately. We may cancel and refund the order if production has not commenced. Once printing has begun, cancellation may no longer be possible unless required by law.
Signed and personalised editions
Personally signed, inscribed or personalised books cannot be returned for change of mind. If a signed edition arrives damaged, defective or incorrectly supplied, please contact us so we can arrange an appropriate remedy.
Delivery problems
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned or must be reprinted because an incorrect or incomplete address was supplied, additional printing and delivery charges may apply.
If an order appears to be lost in transit, please contact us so we can investigate with Lulu Direct and the delivery provider.
Return postage
Please do not return a book without contacting us first.
Where a return is required because the book is damaged, defective or incorrectly supplied, we will cover reasonable return postage where required by applicable law.
Refunds
Approved refunds will be issued to the original payment method. Bank and payment-provider processing times may vary.
Original delivery charges will be refunded where required by applicable consumer law.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes or limits those rights.
Contact
Skystorm Boerboels
Email: angela@skystormboerboels.com
Website: https://skystormboerboels.com