Effective date: 01 June 2026
Website: skystormboerboels.com
Business/organisation: Skystorm Boerboels
Contact: angela@aisdesign.com.au
Skystorm Boerboels respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, submit an enquiry, place an order, or communicate with us through our website, email, social media or other channels.
1. Personal information we collect
We may collect personal information including:
- your name
- email address
- phone number
- postal or delivery address
- country or location
- order details
- payment-related information, where applicable
- information you provide in contact forms, order forms, enquiry forms or emails
- details needed to personalise signed book orders
- communications you send to us
- technical information such as IP address, browser type, device information and website usage data
We only collect information that is reasonably necessary for our activities, including responding to enquiries, managing orders, arranging delivery, communicating with customers and maintaining our website. The OAIC notes that organisations should only collect personal information reasonably necessary for their work. (OAIC)
2. How we collect personal information
We may collect personal information when you:
- complete a form on our website
- place or request an order
- contact us by email
- send us a message through Facebook, Instagram or another social media platform
- subscribe to updates or mailing lists
- make a payment
- interact with our website
We may also collect limited technical information automatically through cookies, analytics tools, security tools and website logs.
3. How we use your personal information
We use your personal information to:
- respond to enquiries
- process book orders or other requests
- confirm postage, delivery and payment details
- personalise signed book orders
- provide customer service
- send updates where you have requested them
- manage records, invoices and correspondence
- improve our website and services
- protect our website from spam, fraud, malware and unauthorised access
- comply with legal, tax, accounting or regulatory obligations
We do not sell your personal information.
4. Book orders and delivery information
If you submit an order or order enquiry for The Boerboel A South African Legacy, we may collect the information needed to process that order, including your name, email address, delivery address, country, quantity ordered and any signing or personalisation request.
We may use your information to calculate postage, confirm availability, arrange payment, prepare your order and send delivery updates.
5. Payments
Where payments are made through third-party payment providers, those providers may collect and process your payment information under their own privacy policies and terms.
We do not intentionally store full credit card details on our website unless a payment provider or ecommerce platform securely manages that information.
6. Disclosure of personal information
We may disclose your personal information to third parties where reasonably necessary, including:
- website hosting providers
- email service providers
- payment processors
- postage, courier or delivery services
- IT support or website security providers
- professional advisers such as accountants or legal advisers
- authorities where required by law
Some service providers may store or process information outside Australia. The OAIC notes that the Australian Privacy Principles do not prevent overseas handling of personal information, but organisations need to consider their privacy obligations when personal information is sent overseas. (OAIC)
7. Website cookies and analytics
Our website may use cookies and similar technologies to:
- help the website function properly
- remember user preferences
- improve website performance
- understand website traffic
- protect the website from spam, bots and security threats
You can usually disable cookies through your browser settings, although some parts of the website may not work correctly if cookies are disabled.
8. Social media
If you interact with us through Facebook, Instagram or another social media platform, your use of that platform is also governed by the privacy policy and terms of that platform.
Messages, comments or enquiries sent through social media may be used to respond to you, manage orders or provide customer support.
9. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include website security tools, password protection, secure hosting, malware scanning, access controls and regular software updates.
However, no internet transmission or online storage method is completely secure. You should take care when sending sensitive information online.
10. Accessing or correcting your information
You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate, incomplete or outdated information.
Please contact:
We may need to verify your identity before providing access or making changes.
11. Marketing communications
We may send you updates or marketing communications if you have requested them or where permitted by law.
You can unsubscribe or ask not to receive marketing communications by contacting us at:
12. Retention of information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order management, customer service, record keeping, legal, tax or accounting requirements.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
13. Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
Email: angela@aisdesign.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC is the Australian privacy regulator and provides information about privacy rights and complaints. (OAIC)
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this website with the effective date shown above.